Privacy Policy

Fratty Bear is a brand of Kustom Life Co ("Fratty Bear," "we," "us," or "our"). This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have when you visit frattybear.com, request a quote, place a custom order, or communicate with us by email, phone, or text message.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

• Business name: Fratty Bear, a brand of Kustom Life Co.
• Mailing address: 6801 Pacific Blvd, Huntington Park, CA 90255, United States
• Studio and pickup: 14537 Garfield Ave, Paramount, CA 90723, United States
• Phone: (562) 367-5001
• Email: hello@frattybear.com

2. Information We Collect

We collect only what we need to quote, produce, and deliver your order.

Information you give us directly

• Name, chapter or organization name, and school
• Email address
• Mobile phone number
• Shipping and billing address
• Artwork, logos, letters, and design files you send us
• Order details such as sizes, quantities, colors, and deadlines
• Anything you write to us in the chat widget, by email, by phone, or by text

Information collected automatically when you visit the site

• IP address, browser type, device type, and operating system
• Pages visited, time on page, and referring website
• Cookies and similar technologies used to keep the site working and to understand how it is used

We do not collect Social Security numbers, and we do not store full payment card numbers on our systems.

3. How We Use Your Information

• To prepare quotes and estimates
• To produce, track, and deliver your order
• To send artwork proofs and get your approval
• To answer your questions and provide customer support
• To send order and production updates
• To send promotional messages, but only if you have separately opted in
• To keep records required for tax, accounting, and legal purposes
• To protect against fraud and misuse of our website

4. SMS / Text Messaging Program

How you opt in

We only send text messages to people who have given us prior express consent. You may provide consent by:

• Submitting your mobile number through the chat widget on our website and checking the optional SMS consent box that appears with it;
• Providing your mobile number and agreeing to receive texts in person or by phone when you place an order, approve a proof, or sign an estimate;
• Texting us first, or replying START or YES to a message from us;
• Giving verbal or written authorization to a Fratty Bear representative, which we document.

The consent checkbox is unchecked by default and is never required to submit a form, request a quote, or make a purchase. Consent to receive text messages is not a condition of purchasing any product or service.

We never purchase, rent, or obtain phone numbers or SMS consent from third parties, lead vendors, or data brokers.

What we send

• Customer care and conversational messages: replies to your questions, quote follow-ups, artwork and proof approvals, and scheduling.
• Order and account notifications: order confirmations, production status, shipping and tracking updates, ready-for-pickup notices, and invoices.
• Promotional messages about sales, new drops, and special offers — only to recipients who have separately consented to marketing messages.

Message frequency, rates, and support

Message frequency varies based on your order activity and your communications with us. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

How to stop

To stop receiving text messages at any time, reply STOP to any message from us. You will receive a single confirmation message and no further messages. For help, reply HELP, email hello@frattybear.com, or call (562) 367-5001.

Age requirement

You must be at least 18 years old to consent to receive text messages from us.

5. How We Share Information

We do not sell or rent your personal information.

We share information only with service providers who help us run the business, and only to the extent they need it to perform their work for us:

• Printing, embroidery, and fulfillment partners
• Shipping carriers
• Payment processors
• Website hosting and analytics providers
• Our messaging platform and telecommunications providers, solely to deliver messages on our behalf

We may also disclose information when required by law, to comply with a valid legal process, or to protect the rights, property, or safety of Fratty Bear, our customers, or others.

6. Cookies and Analytics

We use cookies and similar technologies to keep the site functioning, remember your preferences, and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect how parts of the site work.

7. Your Artwork and Designs

Files you send us are used only to produce your order. We keep them on file so you can reorder. We do not use your chapter's letters, crest, or custom artwork in our own marketing without your permission. If you would like us to remove your files, email hello@frattybear.com.

8. Data Retention

We keep order and communication records for as long as needed to serve you and to meet our tax, accounting, and legal obligations. SMS opt-in and opt-out records are retained for as long as required to demonstrate compliance.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us information, email hello@frattybear.com and we will delete it.

11. Your California Privacy Rights

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Request a copy of the personal information we hold about you
• Request deletion of your personal information
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information — note that we do not sell or share personal information
• Not be discriminated against for exercising these rights

To make a request, email hello@frattybear.com or call (562) 367-5001. We may need to verify your identity before we can respond.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of the page. Continued use of the site after changes are posted means you accept the updated policy.

13. Contact Us

Also see our Terms of Service.